Player support
A game will not load, a coin balance looks wrong, or the daily allowance refuses to unlock. Tell us the game title, your display name and the browser you are using — that trio usually solves it on the first reply.
Get in touch
Speak to the house
One inbox, monitored by the people who actually run Golden Royal. We aim to reply within two business days.
The fastest route for every enquiry below. Please write in English where you can, and never include passwords or payment details — Golden Royal has no payments and will never ask for card data.
Registered operator
Aurum Crown Interactive Ltd
Registration number HE 448921
VAT CY10448921X
42 Amathountos Avenue, Office 3B, 4532 Limassol, Cyprus
Republic of Cyprus
Postal correspondence reaches us at the registered office above, but email is considerably faster.
What we can help with
Account closure & self-exclusion
Ask us to close your account or to lock you out for a fixed period, and we will do it without a retention pitch. Closure removes your login and coin balance permanently.
Privacy requests
Access, correction, deletion, portability or objection under applicable data protection law. Write from the address registered to your account so we can identify you without collecting anything extra.
Legal & rights holders
Trademark, content or intellectual property correspondence, including requests from game studios regarding demonstration builds featured on our floor.
One thing we cannot help with
We cannot process deposits, withdrawals, cash-outs or prize claims, because none exist. Golden Royal is a free social casino: coins are virtual, hold no monetary value and can never be exchanged for money or goods. If a message or advert claims otherwise while using our name, it did not come from us — please forward it to [email protected] so we can act on it.